Interested in tanning during the winter months so I inquired about specials online. I received a promotion through my email. It had expired the previous month. I went into the salon showing them and they would not honor it. I questioned why I would be sent an expired...Read more
I went to a Solar dimensions are few times over the summer season and I decided to freeze my account. However the company does not tell you must sign up for another billing cycle and pay another month just to unfreeze the account. If somehow you have a credit dont even...Read more
Worst customer service ever. Not sure why Colleen is in the business of customer service when she clearly has no customer service skills (been waiting since APRIL for a call back and it's now June) and no authority to make exceptions for unforeseen circumstances. I...Read more
Hands down worst place to tan when it comes to customer service and telling the truth. Signed up for 2 months -- when I went in to tan one day the system wanted to charge me $47 for a membership I already paid for! Then they tried to threaten me that a tanning salon...Read more
I have had an extremely unpleasant experience with Solar Dimensions as a company. I purchased the Platinum membership on 03/01/2014 and the terms stated: 'A 3 month minimum (plus initial activation fee) is required on all Platinum [memberships]. Your 1st month's...Read more
I paid over $300 for 4 sessions in the Sun Angel (tanning lotions included). Equipment worked 1st time. Second time, equipment broken so desk associate suggested a standard tanning bed. She set time - I questioned it as too long (I am fair skinned). She seemed...Read more
I signed up for a membership at Solar Dimensions because I had a wedding to go to, and needed to get tan pretty quickly. After getting long, drawn out sales speech, I finally decided to go ahead and sign up. After all, it was only a two-month commitment according to...Read more
I joined to use their Solar Angel bed, but this bed doesn't work half the time. This has been an ongoing issue they continually claim they will fix. Last time I tried to use the Solar Angel, and again it was not working, they claim I broke the bed's scanning device...Read more
Based upon the hi-tech equipment that Solar Dimensions, Smyrna boasts, there is NO reason why they shouldn't receive an outstanding rating. My issue, however, is with the staff, NOT the equipment. Problem #1 occurred after being a member at the platinum level for a...Read more
Tanning Lotion Review
This place is a joke. Every time I walk into tan, I'm trying to get "sold" on lotions, goggles, upgrade my tan..... ive even been told they sell "Clinique" and "bare minerals" tanning lotions at TWO different salons which is a complete lie and a ploy to buy! Too thirsty for money & you can tell customer service (when I actually do need something or have a problem) is NOT number one for them.
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